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By default, VMware Tools will only generate logs where this a fatal error or if the service becomes unresponsive.  In order to gather information for troubleshooting VMware Tools you will be required to enable debug logging within the VMware Tools configuration file, as below:

1) Browse to the configuration file location as specified per operating system.  If the files does not exist create the file with a text editor.

2) Add and save the following lines to the configuration file, depending on the operating system.

[logging]
log = true

vmtoolsd.level = debug
vmtoolsd.handler = file
vmtoolsd.data = c:/tmp/vmtoolsd.log

For Linux:

[logging]
log = true

vmtoolsd.level = debug
vmtoolsd.handler = file
vmtoolsd.data = /tmp/vmtoolsd.log

3) Restart the VMware Tools service.

In order to disable logging for VMware Tools remove and save the following lines from the configuration file and restart the VMware Tools service.

For Windows:

log = true
vmtoolsd.data = c:/tmp/vmtoolsd.log

For Linux:

log = true
vmtoolsd.data = /tmp/vmtoolsd.log